New Success Story: Securitas Technology’s Efficient Approach
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Spark Growth in Every Successful Customer Interaction

Leverage a modern, all-in-one contact center solution to connect with customers, elevate engagement, and empower growth.
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INO CX platform showcasing an omnichannel customer interaction via WhatsApp, real-time agent performance dashboard, and service metrics—illustrating how INO CX helps businesses manage customer support efficiently across channels.
Trusted by 300+ businesses

Make Every Customer
Interaction Count

INO CX provides a comprehensive platform to elevate customer experiences, seamlessly integrating every channel to build lasting connections and optimize engagement.
Intuitive interface for managing inbound calls with smart routing and 360° customer view – INO CX contact center solution.

Inbound Call Management

Effortlessly handle all incoming calls with smart routing and automated distribution, ensuring each customer reaches the right agent, every time.
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INO CX outbound call campaign tool – automated dialing, CRM pop-up, and personalized customer interaction.

Outbound Calls & Campaigns

Drive proactive engagement with tailored outbound campaigns that reach customers with timely, relevant information and maximize agent productivity.
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digital engagement

Digital Engagement Channels

Connect with customers through their preferred digital platforms—including chat, SMS, email, WhatsApp, Messenger, and Telegram—for seamless, omnichannel
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secure payment

Secured Payment Solutions

Allow customers to complete payments seamlessly—whether by email, SMS, or directly with an agent—creating a smooth, uninterrupted journey that enhances trust and satisfaction.
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Empower Your Team for
Maximum Efficiency

INO CX equips your team with tools for seamless collaboration, efficient interaction management, and high-quality service, boosting productivity and consistency across every customer touchpoint.
Team Collaboration
Enable real-time teamwork with integrated messaging, file sharing, video conferencing, AI-powered knowledge, and shared documents—keeping your team connected, informed, and efficient.
Case & File Management
Organize and track customer cases with ease, allowing agents to handle inquiries smoothly and maintain a comprehensive view of each customer’s history.
Quality Monitoring
Monitor interactions to ensure service consistency, offer real-time feedback, and uphold high standards across all channels.
Statistics & reporting
Access performance data and analytics in real time, helping teams and managers make informed decisions and optimize service strategies.
team collaboration
case & file management
INO CX quality monitoring screen with live listening, whisper coaching, and performance metrics to support agents in real time.
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Intuitive, Customizable,
Powerful Platform

Easy to Use

Intuitive interface with a clear design for quick onboarding.
easy to use

Advanced Customization

Customize KPIs, templates, and workflows to fit your needs.
advanced customization

Dedicated Interfaces for Each Role

Optimized spaces for agents, managers, and administrators for simplified tracking and management.

Quality and
Reliability

24/7 support and a robust infrastructure for uninterrupted service.
quality and reliability
See in action
teams
hubspot
dynamics
zendesk
Salesforce logo indicating INO CX integration for real-time CRM synchronization and call handling.
Zoho CRM logo representing INO CX integration for unified customer data and contact management.
servicenow
brevo
INO CX Chrome extension icon for easy access to contact center tools from the browser.
Zoho CRM logo representing INO CX integration for unified customer data and contact management.
zendesk
teams
servicenow
Salesforce logo indicating INO CX integration for real-time CRM synchronization and call handling.
hubspot
dynamics
INO CX Chrome extension icon for easy access to contact center tools from the browser.
brevo

Seamless Integration for Unlimited Possibilities

INO CX offers an open, flexible platform with powerful APIs and native integrations to major business solutions, enabling seamless connectivity and enhancing your operational potential without limits.
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Solutions Tailored to
Your Business Needs

INO CX is a highly customizable and flexible solution designed to adapt to all business needs, empowering teams to deliver exceptional service and streamline operations across any industry.

Customer Service

Enhance every customer interaction through seamless management of calls, emails, and chats, ensuring quality service and strengthening loyalty.

Sales Teams

Effectively engage prospects and customers with outbound campaigns and targeted messages to drive conversions and satisfaction.

Technical Support

Quickly meet technical needs with intelligent routing and case management tools, ensuring accurate and timely responses.

BPO

Centralize and streamline customer interaction management for outsourced teams with a unified interface and advanced supervision tools.
Find your use case

Achieving Customer
Excellence Together

At Tiko, staying close to our users and improving customer satisfaction is our priority. And INO CX makes that possible.

Aurore FLACH
Customer Relationship Director at Tiko

INO CX’s flexibility and advanced routing capabilities helped us manage our transition smoothly, boost responsiveness, and elevate customer satisfaction.

Olivier COUDERT
Technical Support Manager at Securitas Technology France

INO CX is one of the most agile and high-performing tools I have ever tested. I also loved the collaboration with the teams—it was simply amazing. Just for that, I would recommend INO to all my peers!

Vanina POIRIER
Customer Service Director at O2 Care Services

INO GLOBAL embodies professionalism, responsiveness, and a client-centric approach. I especially appreciate their close support and ability to listen to customer needs.

Guénaël REGNIER
Member Relations Manager at UMR

Let’s Get Started!

Have questions or ready to explore how INO CX can support your goals?
Our team is here to help.
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Empowering
Every Interaction
AWS Partner logo representing INO CX’s cloud technology partnership with Amazon Web Services.
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